Policies

Refund & Replacement Policy
We offer refunds for any unshipped orders. Once the orders have been shipped, we are glad to replace any damaged or defective products promptly. We require ...
Wed, 11 Nov, 2020 at 3:54 PM
My plant is damaged – what do I do?
While we try our best to carefully package each plant, we understand things may happen beyond our control during transit and we want you to enjoy a healthy ...
Mon, 28 Jun, 2021 at 4:19 PM
What is the cancellation policy?
You may cancel your month-to-month subscription at any time. Prepaid and discounted subscriptions may be canceled to not renew at the end of their plan term...
Mon, 28 Jun, 2021 at 4:00 PM
My container is damaged – what do I do?
We understand that accidents can happen on occasion and are happy to send replacements for any containers which may arrive damaged. Please reach out to us a...
Mon, 28 Jun, 2021 at 3:59 PM
My delivery hasn’t turned up – what do I do?
If you are anticipating a delivery and it hasn’t shown as expected, please let us know immediately by emailing us at sales@mygardenbox.com and we will inves...
Wed, 11 Nov, 2020 at 3:43 PM