Policies

Refund & Replacement Policy
We offer refunds for any unshipped orders. Once the orders have been shipped, we are glad to replace any damaged or defective products promptly. We require ...
Wed, 11 Nov, 2020 at 3:54 PM
My plant is damaged – what do I do?
While we try our best to carefully package each plant, we understand things may happen beyond our control during transit and we want you to enjoy a healthy ...
Wed, 11 Nov, 2020 at 3:45 PM
What is the cancellation policy?
You may cancel your month-to-month subscription at any time.  Shipments that have already been sent will still be billed. Prepaid and discounted subscriptio...
Wed, 11 Nov, 2020 at 3:57 PM
My container is damaged – what do I do?
We’re happy to send replacements for any containers that may have arrived damaged. We want all our customers to experience the joy of putting their entire c...
Wed, 11 Nov, 2020 at 3:46 PM
My delivery hasn’t turned up – what do I do?
If you are anticipating a delivery and it hasn’t shown as expected, please let us know immediately by emailing us at sales@mygardenbox.com and we will inves...
Wed, 11 Nov, 2020 at 3:43 PM