FAQ

When will my order ship?
We're as excited as you are to get your My Garden Box on its way!   If you are a new subscriber, your first box will be shipped as quickly as possi...
Fri, 3 Sep, 2021 at 10:41 AM
How much does shipping cost?
A flat rate shipping charge of $12.99 per box will be applied to your order at check out after your 'ship-to' address is entered.
Wed, 11 Nov, 2020 at 3:18 PM
Will my subscription renew?
Your on-file payment method will be charged on the 1st day of each renewal month and renew based on their original term length.    If you’re unsure if you...
Wed, 29 Sep, 2021 at 12:08 PM
Do box collections repeat?
Our collections vary each month and we do not send the same box to our customers twice. Even if you (or your gift recipient) have previously subscribed, you...
Mon, 28 Jun, 2021 at 4:26 PM
How will my gift recipient be notified?
If you enter your recipient’s email address and a gift message, they will receive an email notification with their message and tracking information when the...
Wed, 11 Nov, 2020 at 3:33 PM
How To: Skip a Renewal
If you don't want to cancel your subscription, but aren't quite ready to renew, the option to skip your renewal might be exactly what you're ...
Wed, 29 Sep, 2021 at 12:12 PM
How To: Update Your Address
You can update the address for your subscription at any time. To do so, log into your account.  Once on your account page, you'll first need to add...
Wed, 29 Sep, 2021 at 12:12 PM
Where do you deliver?
We currently ship within the United States and are unable to offer international shipping. Due to state agricultural regulations, we are NOT able to ship to...
Mon, 28 Jun, 2021 at 11:30 AM
I live in a cold weather state, can you ship to me during the winter?
Absolutely! When designing and planning our boxes, we keep the season in mind. We choose more hardy and cold tolerant plants during the winter months. We al...
Sun, 8 Nov, 2020 at 6:47 PM
How can I make updates to my account?
We understand that things can change and you may need to make updates to your account information. You can make changes to your shipping address, form of pa...
Wed, 11 Nov, 2020 at 3:19 PM