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Knowledge base
General
FAQ
12
COVID-19 UPDATE
When will my order ship?
How will my gift recipient be notified?
Will my subscription renew?
Do box collections repeat?
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Plants+Care
3
Initial care when receiving your new plants
Are the plants for indoors or out?
I’m concerned about my plant – can you help?
Policies
5
Refund & Replacement Policy
My plant is damaged – what do I do?
What is the cancellation policy?
My container is damaged – what do I do?
My delivery hasn’t turned up – what do I do?
Holiday Gifting FAQ
2
2020 HOLIDAY SHIPPING SCHEDULE
PLACING YOUR ORDER
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